Privacy Policy

1. Introduction / Who We Are

Netherlands Server Hosting is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect and share it.

2. Information We Collect

We may collect the following types of personal or usage data:

Contact information: name, email, phone number, billing/shipping address (if applicable)
Account information: username, password (encrypted), billing details, payment information (if you purchase a service)
Technical data: IP address, browser details, operating system, device information, server usage logs (as required for operating the hosting service)
Communication data: support tickets, emails, chats when you contact support or sales

We collect this data when you: register for an account, order a service, communicate with us, or use our website.

3. How We Use the Information

We use collected data for the following purposes:

To provide, manage, and maintain hosting and related services
To process payments, invoices, renewals, and support requests
To communicate with you — e.g., account notifications, support responses, service updates, maintenance notices
To monitor and improve our service performance, security, and user experience
To detect and prevent fraud, abuse, or other prohibited use (in compliance with our Acceptable Use Policy)

4. Data Sharing & Third Parties

We do not sell your personal data to third parties.
We may share data with third‑party service providers (payment gateways, data‑center partners, security/backup vendors) strictly to deliver our services.
These third parties are required to respect the confidentiality and security of your data.

5. Data Security and Retention

We implement reasonable and standard security measures (firewalls, access controls, encrypted storage/passwords where applicable) to protect your data.
We retain personal and technical data only for as long as necessary: for active accounts, and for a reasonable time after account closure (for billing, compliance, or legal purposes).
After that, data will be securely deleted or anonymized.

6. User Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: to know what data we hold about you
Correction: to update or correct your data
Deletion: to request deletion (subject to ongoing obligations — if you have an active hosting account or outstanding invoices)
Opt-out: to unsubscribe from marketing communications or certain data-processing (where applicable)

To exercise any of these rights, contact us at [support@onliveserver.com].

7. Cookies, Tracking & Analytics (If Applicable)

If we use cookies or analytics tools on our website (for example, to track visitors, analyze usage, or for security), we will:

Inform you about their use
Provide options to consent/opt‑out where required by law
Use data collected only for the stated purposes

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our processes, legal obligations, or business structure. We will notify users of significant changes (e.g., via email, notice on website). Continued use after notification will be considered acceptance of the updated policy.