SLA

1. Introduction

This Service Level Agreement (“SLA”) defines the levels of service that Netherlands Server commits to provide to its clients. This SLA applies to all hosting services — including VPS, Dedicated, Cloud, Web Hosting, and Domain Registration services — offered by Netherlands Server Hosting

2. Services Covered

  • Virtual Private Servers (VPS)
  • Dedicated Servers
  • Cloud Servers
  • Web Hosting (Shared, Linux, Windows, etc.)
  • Domain Registration and Renewal

3. Uptime Guarantee & Performance

  • Netherlands Servers guarantees a minimum of 99.9% uptime per month (excluding scheduled maintenance). 
  • In the event uptime falls below the guaranteed level, clients may be eligible for a service credit or refund, as defined under “Compensation.”
  • Server performance — including network connectivity, disk I/O, CPU performance — will be maintained at levels comparable to those at service commencement.

4. Support & Issue Resolution

  • Technical support is available via ticket/email/phone 24×7.
  • Critical server issues or downtime reports will be acknowledged within [1 hour] and addressed with best effort; typical resolution (or workaround) will be provided within [ 24 hours] depending on severity and nature of the problem.
  • Scheduled maintenance (e.g. hardware upgrades, network maintenance) will be notified to clients at least [24 hours] in advance.

5. Backup & Data Protection (If Included)

  • For plans with backup services: regular backups will be performed [daily/weekly/monthly ].
  • In the event of data loss due to provider-side failures, Netherlands Server Hosting will restore data from the latest available backup.

6. Exclusions / What Is Not Covered

  • Downtime or degraded performance caused by user actions (e.g. overloaded websites, misconfigured software, malicious scripts) is not covered under this SLA.
  • Issues caused by Third-Party software, plugins, themes, or external integrations are not under responsibility of Netherlands Server Hosting.
  • Scheduled maintenance windows are excluded from uptime calculations, provided proper notification is given.

7. Compensation / Remedies

If the monthly uptime falls below the guaranteed 99.9% (excluding scheduled maintenance), clients may claim:

  • A prorated credit on their next month’s invoice, or
  • A partial refund, or
  • Other compensation as per the plan / agreement in force.

8. Termination & Suspension

  • Netherlands server hosting reserves the right to suspend services if client violates Acceptable Use Policy (AUP) or Terms of Service.
  • Suspension or termination due to client’s misuse or abuse does not entitle client to service credits.

9. Changes to SLA

This SLA may be revised periodically. Clients will be notified of any material changes at least [30 days] in advance. Continued use of services after such notice will mean acceptance of the revised SLA.